Canada Life Assurance
About the company Canada Life was founded in Hamilton, Ontario in 1847 as Canada’s first life insurance company. In 2000, its European subsidiary, Canada Life Assurance Europe Limited, was founded and now has almost 500 employees in Dublin, Neu-Isenburg and Cologne. In Germany, Canada Life ranks amongst the biggest corporations in the broker market for unit-linked products from pension plans to coverage against risk.
The Project “How can we improve the service for our customers and business partners?” That’s the central question Canada Life had to deal with. It quickly became clear: In order to optimise external communication, the internal communication among the almost 500 employees in three locations and sales staff scattered across Germany had to be improved.
Canada Life's newly introduced central intranet simplifies processes and ensures the accessibility of knowledge and information from everywhere to all of the employees in their different languages. The success of the solution was ensured not only through the technical implementation on the basis of Microsoft SharePoint 2013 and Sitrion, but also because of an extensive key user concept and accompanying marketing campaign. The result after four months: more than 110 content pages, 279 news items and 68 collaboration rooms were created. Also, every user visits their MySite at least once per day.