AI for the intranet and internal communication
Perfectly handle your content and engage your employees
What counts on the intranet is what employees receive: content that can be found. Information that is relevant. Formats that ease daily working life rather than cause delay. This is exactly where artificial intelligence comes in – if it is introduced with a plan and practical relevance. Whether Microsoft Copilot, AI-supported search or agents for internal content – the technologies are there. However, our focus is on the real added value for your communication and collaboration rather than AI’s functions.
Findability and visibility
AI-based search and suggestions help to find content faster.
Less need for coordination
Workflows, approvals and quality assurance run more efficiently.
More time for important content
Easier formatting, tagging and manual editing.
Greater relevance for target groups
Content is filtered and displayed according to location, role or department.
Saskia Kunle, Teamlead und KI-Expertin für die Interne Kommunikation
How AI improves internal communication
Internal communication has more responsibilities these days: react faster, provide succinct information, process larger amounts of data. AI is no substitute – but it helps. It recognizes what is really being talked about, for example. Or it helps by preparing content that would otherwise need to be painstakingly compiled. And it ensures that not everyone gets everything – but only what is important to them at the time.
AI for more efficient editorial processes on the intranet
- Text suggestions directly in Word & Teams:
Copilot summarizes content, suggests formulations and simplifies texts – without changing tools. - Automatic formatting and accessibility:
Copilot provides support with the correct structure and shows how to design content to make it accessible. - Ensure quality with the AI editor web part:
Our IPI SharePoint module structures content efficiently, simplifies language and integrates editorial checklists – directly in the work process. - Training & workshops for everyday use:
From our ‘Copilot in editorial work’ workshop to training you in the editorial workspace – we show editors how to use AI sensibly.
Improving intranet search with AI
- Semantic search and intelligent filters:
With AI-based extensions, even imprecise or colloquial search queries are interpreted reliably. - Context-related suggestions:
AI suggests suitable results based on previous search queries, roles or current content. - Technical implementation with Microsoft SharePoint Premium:
With the help of SharePoint Premium, content is automatically analysed, indexed and provided with metadata. - Agents for targeted document searches:
We use Copilot Studio to develop customised agents – for HR guidelines or project information, for example – that navigate through large amounts of data and extract relevant documents.
Use virtual assistants, agents and chatbots on the intranet
- Agents for IT or HR enquiries:
AI-supported chatbots answer recurring questions about tools, processes or internal services. - Technical implementation with Microsoft Copilot Studio or Power Virtual Agents:
The agents access existing content, e.g. from SharePoint, manuals or FAQ databases – and provide suitable answers. - Context-related extensions possible:
Complex issues can be mapped by connecting to internal systems or combining several agents– e.g. holiday requests, device management and procurement processes. - Our offer
Development, training and integration of customized bots and agents – precisely tailored to your topics and target groups.
Control personalised intranet content with AI
- Target group-specific display of content:
Content automatically displayed according to role, department, location or language. - Technical basis: SharePoint Premium & Microsoft Viva:
Tools such as Viva Topics enable context-related allocation and display of content. SharePoint Premium supports structured distribution via metadata and dynamic target groups. - Agents for personalised recommendations:
Take personal interests into account with our own developed agents – e.g. for news, projects or internal services.
AI-based content classification for better findability
- Automatic metadata assignment and classification:
Analyse, index and assign content with solutions such as Microsoft Syntex or agents that we develop – with no additional editorial effort. - Higher quality and better findability:
Clearly structured content is quicker to find, easier to update and to target. - Integration into existing workflows:
Classifications can become part of automated approvals, archiving or content lifecycle processes. - Our offer:
Consulting, setup and customization of Microsoft Syntex as well as development of individual classification solutions – tailored to your content and processes.
AI for intranets: we help you plan your nexts steps
Are you wondering how AI can make your internal communication more targeted, simpler or more effective? Feel free to contact us – we will support you with our experience, strategic vision and practical solutions.
AI-supported intranet solutions
Our solutions for the intranet and internal communication are as diverse as our customers. The examples shown here give an impression of how customized, effective and sensibly integrated AI provides concrete support.
