AI-powered expert inquiry processing – making expert knowledge work efficiently
Intelligent support for complex expert inquiries – powered by Microsoft 365 and Azure AI
AI-assisted inquiry processing significantly accelerates internal expert workflows.
With modern Microsoft technology, the effort required to handle complex inquiries is reduced, routine tasks are automated, and experts can focus on value-creating activities.
Initial Situation: Time-Consuming Expert Processes for Complex Inquiries
In many organizations, complex expert inquiries—such as legal assessments or compliance-related questions—are still handled manually by internal specialists.
The process is labor-intensive: an inquiry is read, researched, answered, and finally reviewed and refined by an expert before it is sent out. This ties up valuable resources, as both research and expert validation require considerable time.
The Solution: AI-Driven Automation with M365 and Azure AI
A modern solution built on Azure AI Foundry and custom development in Microsoft 365 can significantly accelerate this workflow.
The AI analyzes the inquiry, retrieves relevant information from a knowledge base (e.g., current regulations, previously reviewed cases), and generates a draft response. The expert then reviews the draft, adds any necessary details, and approves the final answer.
The “human in the loop” remains in control—while the AI handles around 70% of the workload.
How It Works – At a Glance
- Automatic intake of inquiries via a functional mailbox
- AI-powered analysis and response generation based on rules and past cases
- Expert review using integrated research tools and approval workflows
- Automated dispatch and continuous expansion of the knowledge base
Real-World Example: Legal Inquiry
A legal expert receives a question about a liability clause in a supplier contract. The AI automatically pulls the request from the mailbox, researches relevant regulations, and generates a draft response.
In a clear and intuitive dashboard, the expert sees the inquiry and the draft, can add clarifications, or perform additional research. After the review, the response is sent, and the solution is added to the knowledge base.
Key Benefits
- Automated processing: AI and intelligent agents handle routine tasks and reduce workload for experts
- Self-learning solution: The knowledge base grows with every processed inquiry
- Efficiency gains: Up to 70% time savings for complex expert inquiries
- Technical foundation: Azure AI Foundry, GPT-4/5, custom development
If expert inquiries repeatedly consume valuable resources, it’s time for a new approach. AI supports analysis and preparation, enabling your specialists to focus on the content that truly matters.
Together, we design a solution that sustainably improves your processes with Microsoft 365 and Azure AI.
